Refunds & Exchanges

MERT Dental Plaque Remover/Scaler - Refunds, Exchanges, and Warranty Policy

At MERT, we are committed to your satisfaction with our Dental Plaque Remover/Scaler. We understand that sometimes circumstances change, and we want to make the return and exchange process as smooth as possible. Please read our policy below:

30-Day Change of Mind Refund and Exchange Policy:

We offer a 30-day refund or exchange on your MERT Dental Plaque Remover/Scaler if you change your mind, provided the following conditions are met:

  • Timeframe: You must initiate your refund or exchange request within 30 days from the date you received the product.
  • Condition of Product: The Dental Plaque Remover/Scaler must be unused and in its original, undamaged packaging, including all accessories, manuals, and any promotional items that were included with your purchase. We are unable to accept returns or exchanges for items that show signs of use, damage, or are missing components.
  • Proof of Purchase: You must provide a valid proof of purchase, such as your order confirmation email or invoice.

How to Initiate a Refund or Exchange for Change of Mind:

  1. Please contact our customer support team via email or through the contact form on our website to initiate your request.
  2. Provide your order number and the reason for your return or exchange.
  3. Our customer support team will guide you through the return process, including providing you with the return shipping address.  

  4. You will be responsible for the return shipping costs unless otherwise agreed upon with our customer support team.
  5. Once we receive the returned product and verify that it meets the above conditions, we will process your refund or exchange within a reasonable timeframe.
    • Refunds: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.  

    • Exchanges: If you request an exchange, we will ship the replacement product to you, subject to availability. If the desired replacement is unavailable, we will offer an alternative product of equal value or a refund.  

1-Year Limited Warranty:

Your MERT Dental Plaque Remover/Scaler is covered by a 1-year limited warranty against manufacturing defects in materials and workmanship from the date of purchase. This warranty covers repairs necessary to restore the product to proper operating condition.

What the Warranty Covers:

  • Defects in materials used to manufacture the product.
  • Defects in the workmanship during the manufacturing process.
  • Malfunctions that occur under normal use and according to the product instructions.

What the Warranty Does Not Cover:

  • Damage caused by misuse, accidents, neglect, or improper handling.
  • Damage caused by unauthorized repairs or modifications.
  • Normal wear and tear, including cosmetic damage that does not affect the functionality of the product.
  • Damage caused by failure to follow the product's cleaning and maintenance instructions.

How to Make a Warranty Claim:

  1. Please contact our customer support team via email or through the contact form on our website to report the issue.
  2. Provide your order number, a detailed description of the defect, and, if possible, photos or videos illustrating the problem.
  3. Our customer support team will assess your claim and may request additional information.
  4. If your claim is approved under the terms of the warranty, we will arrange for the repair of your Dental Plaque Remover/Scaler. You may be responsible for shipping the product to us for repair. We will cover the cost of return shipping for valid warranty claims.
  5. If repair is not possible, we may offer a replacement product of equal value, subject to availability.

Important Notes:

  • This refund, exchange, and warranty policy applies specifically to the MERT Dental Plaque Remover/Scaler purchased on www.mert.world.
  • We reserve the right to refuse a refund or exchange if the returned product does not meet the specified conditions.
  • Our warranty is in addition to, and does not affect, your statutory rights as a consumer.

We are committed to providing you with a high-quality product and excellent customer service. If you have any questions about our refund, exchange, and warranty policy, please do not hesitate to contact us.